Tickets / organization history - jira service desk

Question

Hello dears,

I'm using the free plan service desk, Can I move an organization from service desk project A to service desk project b?

Also, if I delete an organization/ or user in the organization from the service desk board, i will lose the history of the closed tickets?

if yes, please advise how can I remove the user /organization without deleting the ticket history.

one last thing, if there is any tutorial to deal with the service desk board, please share it with me.

Thanks in advance.

Fernando Eugênio da Silva · Answer

@Najat Abu Hamad

If you delete the Organization you lose the association between the organization and the

If you delete the Organization the tickets will lose the Organization reference and sharing, so it will not be possible to identify them by the organization.

About Customers/Reporters, you will always be able to identify these tickets in the future by giving a JQL in Jira, searching for: reporter = user_email

Najat Abu Hamad · Answer

But as a service desk team member, is there any place to view the ticket history for a deleted customer/organization?

please note that in my Q.s the reporter is the customer..

Fernando Eugênio da Silva · Answer

@Najat Abu Hamad

If you delete a customer of an organization, unless you delete the entire project the customer will be able to see issues that he created.

As reporter of the issues, the customers always can see your issues, even you removing him of your organization.

But if you want to delete the project and remove the customers of your organizations, I recommend you export your all issues for a .csv file to use as backup when necessary.