Notification email with lookup issues list does not show Warranty End date.

Vera Valshonok_yp6w8e

Hi All!

 

I've created an automation email that is sent out with the list of lookup issues.

{{#lookupIssues}}

{{url}} {{summary}}: {{Site Name}} {{Warranty End Date}} {{/}}

 

I want the email also to show the actual date, which is marked in the field Warranty End Date, but it does not show it (the rest of the fields I have mentioned show in the email).

 

Can you help me figure out how can I fix this issue, please?

 

The Field in the ticket looks like this:

 

 

 

Thanks

Kseniia Trushnikova

Hi @Vera Valshonok,

I see that you've created several questions regarding this problem. Let's do this.

Add Log actions to your rule just to check what smart values return:

Make sure to replace customfield_12345 with your actual field ID and run this rule on an issue with the field populated.

Please send a screenshot of the audit log in your reply.