Hi Community, i´m a beeginer JSM Admin and i need help to create an automation. Steps for the automation: * - Schedule: Create an issue once time per year (birthday date, i used a Cron expression). * - Then: Assign the issue to a user in a defined list (random). * - And: Transitioned the issue to status (ex: "waiting for customer") I create that, but can't save the rule due to appear error below: Anyone can described me the reason why the system request to run JQL search? In that case, what sentence i will must to write to save the rule and test the functionality? Thanks a lot!

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Automation Rule, need help to create!

Dario Alarcón_opetk4

Hi Community, i´m a beeginer JSM Admin and i need help to create an automation.

Steps for the automation:

- Schedule: Create an issue once time per year (birthday date, i used a Cron expression).
- Then: Assign the issue to a user in a defined list (random).
- And: Transitioned the issue to status (ex: "waiting for customer")

I create that, but can't save the rule due to appear error below:

Anyone can described me the reason why the system request to run JQL search?

In that case, what sentence i will must to write to save the rule and test the functionality?

Thanks a lot!

Accepted answers

Melo_45tw58

Hi @Dario Alarcón,

Welcome to the community! It seems like you need to define which issue will be transitioned. You can use a branch for that like the example below

Screen Shot 2023-09-01 at 2.10.44 PM.png

Let me know if it worked.

Cheers,

Melo

All comments

Melo_45tw58

Hi @Dario Alarcón,

Welcome to the community! It seems like you need to define which issue will be transitioned. You can use a branch for that like the example below

Screen Shot 2023-09-01 at 2.10.44 PM.png

Let me know if it worked.

Cheers,

Melo

Dario Alarcón_opetk4

Hi Melo, thanks for answer.

I need use a Cron expression due to the issue will be created automatically at the birthday date.

i test use "every 365 days" but it does not coincide with the exact date of the birthday (due to leap years) and on the other hand I also need to make an automation of this type for a list of 10 people.

In other words, the need is for a request to be generated once a year (on an exact date, birthday) and for said request to be automatically assigned to a list of users and then automatically transition to a state.
Is this possible to do in one automation rule or should I separate the task into several automations?

Melo_45tw58

Hi @Dario Alarcón

That's was just an example, you can ignore how my trigger was configured. I believe there's a missing component in your automation rule, specifically a branch. To clarify, the rule should state that the issue being transitioned is the one that's created when the automation triggers. To address this, you'll need to create a new branch.

Dario Alarcón_opetk4

@Melo tks so much!

I was able to solve it with your help 🙌

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