We are creating a form for complaint handling where the initial poster will assign a complaint handler via a customer field, this will then add the complaint handler to the ticket by making them a requested participant.
Whilst they can now see the form and add comments to it, is there a way they can be given permissions to edit the fields on the form they are assigned to?
The majority of complaint handlers will be unlicensed users.
Thank you for any assistance or insight provided!
