User had submitted Jira request in portal and did not received email notification.

CWS Sau Wen Chong

Hi Jira Support,

 

User had submitted Jira request and did not received email notification.

I had check the email, did not received the notification.

 

I tried create a request able received email notification.

 

May advise how to check the log and resolve the issue?

 

Thanks.

 

Best Regards,

Sau Wen

 

 

 

Akash Kumar Gupta

Hi,

Please check this KB

https://confluence.atlassian.com/jirakb/troubleshooting-why-a-user-did-not-receive-a-customer-notification-from-a-jsm-request-1142448401.html

-Akash