Can customers receive notifications through the app?
Is there another way?
@박성민(학해) -
By default, customers can receive notification on his/her cases via emails typically I agreed with the other community leader's posting. Please review the reference link that he provided.
If you can clarify what you mean by "through the app", so we can further assist you.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
Hi @박성민(학해) ,
Customers can receive notification through the app and e-mail.
Here's the documentation about notification setup
https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/
Hope this helps.
-Ben
Thank you for answer.Will JSM customers receive notifications when they install the mobile Jira app?
답변 감사합니다.모바일 앱에서도 알림을 받을 수 있을까요?
@박성민(학해)
Customer can just access the notification by visiting your portal UI via mobile device. I don't believe they will need the mobile Jira app to accomplish the task.
Best, Joseph
Thanks for answer
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