Creating ticket with specified requestType through API

Question

Hello,

I would like to ask whether its possible to specify requestType(not issueType) when u re creating ticket through jira api. Cause after creation u can only change it via "move" in gui. I have no problems with settings issueType via Api. Would be wonderful if u could show me example of such api call.

Thanks in advance

Mikael Sandberg · Answer

Here you go, use the Create customer request endpoint.

Bartosz Szeląg · Answer

Okay i have servicedeskId and requestId, but could u give me example of such api call, or doc site where i can find one?

Mark Segall · Answer

To add to this.  You'd want to use the Service Desk API which is mimicking the experience of creating a request via the portal.  If you are intending to create a request along with some additional information that is only visible to the agent, you would probably want to take these steps:

* Create the issue through API using the Jira Software API
NOTE - You cannot set the request type on issue creation when using the Jira Software API so you need step 2
* Make a second API call to edit the issue you created in step 1 and edit the Request Type field