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Automation Rule to link Jira tickets based on a Custom Field

Enric Márquez

Hello,

as on here I am trying to link any open tickets which share the same info contained within the custom field "customfield_10160".

This is how I am trying to run the automation rule;

The Link event is configured like this;

It seems that after the comparing event is not linking the tickets;

Could you kindly help me to understand where is this rule failing? I am quite new with this type of configurations.

thank you,

best regards,

Enric

Accepted answers

Marc -Devoteam-

Hi @Enric Márquez

Welcome to the community.

I would alter the rule to the following (replace the compare with your requirements)

I have added the branch to find issues that are open as in your request and link to the trigger issue

Most recently created issue doesn't have to the issue triggering this rule.

Screenshot 2023-08-31 at 12.50.50.png

All comments

Mohamed Benziane

Hi,

You are comparing the customfield of the new issue with itself so it won't work. Can you give us more info about what you are trying to achieve.

Marc -Devoteam-

Hi @Enric Márquez

Welcome to the community.

I would alter the rule to the following (replace the compare with your requirements)

I have added the branch to find issues that are open as in your request and link to the trigger issue

Most recently created issue doesn't have to the issue triggering this rule.

Screenshot 2023-08-31 at 12.50.50.png

Enric Márquez

Hi there Marc!

thank you for answering,

however I am afraid I do not quite understand the reason behind your proposal

Screenshot 2023-08-31 172129.jpg
By doing this then I won´t be comparing the custom field right? which the reasoning that I want to apply in order to link issues.

Enric Márquez

Hi there Mohamed,

thank you for answering,

Apologies if I was not clear, so I want to stablish an automation rule that whenever a new ticket is generated, and it contains the same shipment number (information contained within customfield_10160) as an existing ticket, these two tickets are automatically linked.

I've made a few changes and this is actually how it looks like, but I am not sure its working as expected;

Screenshot 2023-08-31 173019.jpg
Hence the compare two values command.

Based on how the automation rule is built, does that command not compare the custom field of already created and open tickets with the custom field of new issues?

thanks for your help!

Marc -Devoteam-

Hi @Enric Márquez

Replace this with your values.

I don't have a custom field with id 10160, so I used some dummy data at my end to reproduce you issue.

Enric Márquez

Hi again people, thank you @Marc -Devoteam- and @Mohamed Benziane for your answers,

they led me to implement the following conditions which work perfectly;

Screenshot 2023-09-04 091141.jpg

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