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Request types missing from Configure email request types

Teodora Kirova

Hello,

I have two emails currently set up to receive email requests.

I want to use one of them to receive tickets from users and I want to link the other to receive automated tickets for HR requests. But when I go to Configure email request types I can see all other request types, except the HR category. The HR category is active for our project. I tried setting up automation for the Request type change, but I want to avoid this.

Any suggestions on how to make the HR category visible in the Configure email request types drop-down list?

2023-08-30 16_44_44-IT Support - Request types - Service project - Enery IT Support and 77 more page.png 2023-08-30 16_44_26-IT Support - Email - Service project - Enery IT Support and 77 more pages - Work.png

Accepted answers

Mikael Sandberg

Hi @Teodora Kirova,

Welcome to Atlassian Community!

Does the HR request have any required fields besides the summary field? Emailed requests cannot have any required fields, so if any other fields besides the summary are required they will not show up when you are selecting the request type.

All comments

Mikael Sandberg

Hi @Teodora Kirova,

Welcome to Atlassian Community!

Teodora Kirova

Hi Mikael,

Thank you for your suggestions. It turned out that the Description field was missing from the request fields and once I added it I can set HR up as an email request type.

Thank you!

Jeremy Cooley_kmxrwf

Hi @Teodora Kirova

Gald to see you are using Jira Service Management for HR support!

We recently created an HR Professionals community group that I wanted to put on your radar. It's just getting started so there isn't a ton of activity yet, but we're hoping to make it a place where customers, community leaders, and product managers can talk about how they are using (or wish they could be using) Atlassian Products for HR applications. If that sounds interesting, check it out & join! See you in the group! Thanks!

Jeremy

cc: @Mikael Sandberg

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