New User receives no mail to finish registration

Guido Burckart

New User who received invitation and wants to complete regis. process - get's notification windows "... to finish registration pls. follow link in email sent to adresss (Mailadress)."

Mail-address is correct but user doesn't receive mail.

Had this issue before in regard to another user - I had to shorten the mail-adress - absolutely no clue, why - then it worked.

 

Thanks for help

Marc -Devoteam-

Hi @Guido Burckart 

Welcome to the community.

That's seems strange to me when shortening the email address the invite is received.

I would suggest to raise this as an issue at Atlassian Support.

This could be a bug, or the should mention a limitation on email length (my opinion)