Hello, looking at potentially using Jira Service Management to replace Freshdesk. Can the platform handle incoming requests via email, slack etc.
Hi @craig_ross
Welcome to the community.
Yes it can, see the Atlassian documentation.
Receive Requests From Email
Integrate Jira Cloud and Slack
Chat Slack and/or Teams
Create Issues In Slack
I hope these links will get you the answer and to help you in your decision.
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