Are there any specific conditions or criteria that need to be met for the bug assignment automation

Question

Hello everyone, my name is Tehreem and I'm experiencing difficulties in implementing automation for issue assignment. I have set up automation rules where any issue type labeled as 'BUG' should be automatically assigned to the QA Team lead. However, despite my attempts, this automation doesn't seem to be working. On the same project, I've also implemented automation where issues with types like 'Change request,' 'Feature,' or 'EIPC' are assigned to the Project Manager, and this automation is functioning correctly.

JQL Querry: issue type = Bug AND assignee in (630c965eea661fd37d4e6c99, 62b41b5267dff38e09888d59) order by created DESC

I have attached screenshots to provide more context. Can you please assist me in identifying what might be going wrong with the automation for assigning bugs? Thank you.

Trudy P Claspill · Answer

You said you want to automatically assign issues that are Bugs.

If that is the case, why are you checking to see if the issue type is "Sub-Bug"?

If you want to automatically assign issues that are Bugs, then remove the condition that is checking if the issue type is Sub-Bug.

tehreem_warsi · Answer

Hi Trudy,

Thanks for replying, can you please tell me what should I do now? Kindly share the correct steps, because I already tried multiple things but not getting desired results.

Trudy P Claspill · Answer

Hello @tehreem_warsi

What information is in the Audit Log for the execution of this rule?

I believe your problem is the two conditions:

To get past the first condition the created issue must be a Bug.

Then to get past the second condition the issue must be a Sub-bug.

Both conditions must be met in order for the rule to continue running.

An issue has only one value for issueType, so there is no way both of these conditions can pass.