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Jira tickets not moving to different status after validators are added

Hira Ahmed Shaikh

I have applied Validators as the image below. but users are not able to move the jira tickets now. even when comments are there. have I missed something.

Accepted answers

Sebastian Krzewiński

Hi @Hira Ahmed Shaikh

Are you displaying comment screen on transition? It looks like you are adding comment and then transition issue. This scenario will not work.

Regards,
Seba

All comments

Sebastian Krzewiński

Hi @Hira Ahmed Shaikh

Are you displaying comment screen on transition? It looks like you are adding comment and then transition issue. This scenario will not work.

Regards,
Seba

Hira Ahmed Shaikh

Yes the goal is to add comment and then transition issue to next status. Is there a way to make this work?

Sebastian Krzewiński

@Hira Ahmed Shaikh

here you have a tutorial how to add comment field on transition - https://confluence.atlassian.com/jirakb/how-to-add-a-comment-during-a-workflow-transition-and-make-it-mandatory-779160682.html

Let me know it that works for you.

Hira Ahmed Shaikh

Thank you. This works

Khang Bui_Candylio

Hi @Hira Ahmed Shaikh ,

I see your problem here.

The problem here that makes you cannot transition issue is that you could not be in the group Jira-admin
Users that cannot transition the ticket to another status that is because the validator is required comment field to be modified (This maybe the main problem). If you intended to keep the validator as Field has been modified Validator, you must associate a screen to your transition in order to make it work
The best practice to make users comment then transition, I recommend using Field Required Validator

This is an image about the second solution if you want to keep using the same validator you're using right now.

Screenshot 2023-08-30 152645.png

I hope this helps.

Sincerely,

Khang

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