How to require adding a clsoing note when closing a ticket?

Peter Aldana

How can we make it a requirement to add closing notes when closing a ticket?

 

For example I want to make sure we are requiring techs to add internal notes when closing a ticket so we know what steps they have taken before just closing it out

Mark Segall

Hi @Peter Aldana - On your transition to close, you just need to add a Field Required validator and select comment from the list.

NOTE - You'll want to have a transition screen