Scenerio:Want to clone a ticket and include all the user generated content from the ticket into the clone (comments, photos, links). Using https://community.atlassian.com/t5/Jira-questions/Copy-comments-while-cloning-the-Issue-in-Jira-cloud/qaq-p/1196226 method.Original ticket has 4 attachments and 14 comments dating from today, August 29 2023 back to August 21 2023Have successfully run the automation rule without errors (see above link)All attachments ported over. The comments are listed in descending order, from newest to oldest (this is how it is preferred to be)however three issues remain to be solved:1) The most recent comment was left out2) Some of the comments are out of order chronologically3) Some comments are missing. Clone has 9 comments vs 14 from the originalCloning from / to same destination project and comments are open visibility
Hi @Jason
There is currently no way in automation rules to solve the out-of-order issue. The reason is that solution uses branching, and branches on more than one thing are run in parallel and asynchronously. In fact, there is no guarantee of when the branch will complete, up to the very last step of the rule. To learn more on that, please look here: https://support.atlassian.com/cloud-automation/docs/jira-automation-branches/#Ordering-of-branch-executions
For the other symptoms you are seeing, we would need to see your rule to determine the cause. Please post images of your complete rule, showing the details of your actions, and of the audit log showing the rule execution. Those will provide context to help find the cause.
Kind regards,Bill
@Bill Sheboy the image posting is exactly what is here at the top of this link. Audit log below:
Let's test that hypothesis...
Before your branch, write this to the audit log, run the rule, and then observe the results to compare the number of comments found to what you expected:
Number of comments found: {{destinationIssue.comments.size|0}}
testing...
If you still have problems cloning your issues with all comments and attachments, our app Deep Clone for Jira can help you.
Our app will clone all comments if you have selected Comments in the clone configuration.
If you select attachments, Deep Clone will also clone all attachments.
I have a follow up question @Bill Sheboy I've implemented this (thank you!) and there is one issue. Some of the comments are coming in out of order occasionally. I've researched and can't identify the cause or the solution to fix this...Wondered if you or anyone in the community may have suggestions?
I thought we already covered that topic in this question: branches on more than one thing are executed in parallel and asynchronously. And so we have no control over the order of processing. In fact, there is no guarantee of when the branch will complete...up to the very last step of rule execution.
I suspect there might be a marketplace addon which can deal with this, albeit slowly, by: adding/cloning comments one at a time, waiting until success is confirmed, and only then adding the next one.
@Luka Hummel - codefortynine does this guarantee that the cloned comments will come into the new cloned ticket in the proper order always?
@Jason Yes, Deep Clone will add the comments in the proper order.
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