Problem with filter with respect to timeline

Question

I am unable to get a accurate filter with respect to ticket status (for example : reopen) for a specific timeline.

My JQL query was as below

Marc -Devoteam- · Answer

Hi @Faizal Ahamed

What if you remove the labels and status, so start from basics.

JQL:

project = IOA and type = Bug ann updated >= '2023-08-14 16:20' and updated <= '2023-08-14 20:00'

Do you get search results?

If you do add

and status = reopen

etc..

Faizal Ahamed · Answer

during the mentioned timeline I suppose to get 4 tickets, but I am unable to get any ticket using the above filter

Marc -Devoteam- · Answer

Hi @Faizal Ahamed

What is the inaccurate result of your filter?

Are you able to share the filter results?