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Rule that assigns the ticket to a field & if this field is empty it will use another field

Tiago Pereira_soovqi

So an user asked me to create a rule that will assign the ticket to the user indicated in the filed "developer" which is already in place.

But as "developer" field is not mandatory in case this is not filled in, they would like to import user from another filed "TI owner", could you help me w/ this please?

Accepted answers

Marc -Devoteam-

Hi @Tiago Pereira

This can be done by using if/else function, but this requires, almost surely smart values or even the creation of variables and use this information

What kind of fields are "Developer" and "TI owner".

They should be user pickers, otherwise if they are simple text fields you would need to change them. As text fields can have errors like, typo's and non-existing users.

Are you able to give some more insight?

All comments

Marc -Devoteam-

Hi @Tiago Pereira

This can be done by using if/else function, but this requires, almost surely smart values or even the creation of variables and use this information

What kind of fields are "Developer" and "TI owner".

They should be user pickers, otherwise if they are simple text fields you would need to change them. As text fields can have errors like, typo's and non-existing users.