how to update the custom field when the customer Resolved or closed the issue from customer protal in jira cloud
Hi @Bhadram Neo , thanks for your question and welcome to the community.
I would suggest you to take a look at the Automation library to help you with this.
Jira automation template library | Atlassian
You should be able to identify the trigger and specify a condition of the ticket being resolved by the customer and then have an action to update a custom field.
If you get stuck, please write us here and either myself or someone else will try to help you.
Cheers
Thank you for your valuable suggestion
It looks like you're new here. Sign in or register to get started.
