How do I access Primary Incident using automation? I have created automation that creates a PIR after an incident has been closed. I need to know how to to update the primary incident on the PIR so that it can populate the required form.
Any thoughts?
I have the same issue.
When linking a case via automation, the link appears in the PIR case but NOT in the section that can auto-populate.What automation fields can be used to link the incident case in the PIR and ensure it appears in the correct section?
We not have a FR for this : https://jira.atlassian.com/browse/JSDCLOUD-15113 Automation action to link issue to Primary Incident in PIR
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