AI bot to respond to Jira

Question

We use Jira cloud in our company. I am looking for some atlassian recommended plugin for Jira that will help in auto responding to tickets (atleast be able to parse the summary and description) and provide first response to the ticket.

Is there any plugin already available in the market ?

KennPangan · Answer

Hi @Ashbal, you could try exploring some AI-powered tools that integrate with Jira for automated responses. For example, eesel AI https://marketplace.atlassian.com/apps/1232959/chatgpt-and-ai-agent-for-jira-service-management can parse ticket summaries and provide draft first responses. It’s not perfect, but it’s a way to experiment with AI assisting your service desk workflows.

Mathias Richter_of3lsz · Answer

Hello @Ashbal

did you have a look at Atlassian Intelligence? A "Jira Service Management virtual agent" is planned to be available.

BR - @Mathias Richter