I can't get smart values to return in a teams message, can you help?

Beth Wilkinson

I have created an scheduled automation to send a message to a Teams channel but when I sends the message, the smart values are not returning. Any assistance would be great as I am at a complete loss and have tried so much stuff. 

Here is a screen shot of my automation:

And here is the result in Teams:

 

Thank you in advance!

Bill Sheboy

Hi @Beth Wilkinson -- Welcome to the Atlassian Community!

There are two things to check for this symptom...

First thing: smart values are name, spacing, and case-sensitive.  The one for the Lookup Issues action is this:

{{lookupIssues}}

So perhaps change your Send MS Teams message to try that.

Next, are there any issues in response to that JQL?  You can test that in the rule by checking the following with an advanced compare condition, perhaps checking if it is greater than 0, and only send the message in that case.

{{lookupIssues.size|0}}

Kind regards,
Bill