Is there a way to integrate Jira SM IT tickets into microsoft teams?

Question

Looking for a way to create new IT support tickets through teams for Jira Service Management

Kalyan Prasad · Answer

Hi, Kalyan here. I too face the same issue.

Yes, i added. and i m able to raise a ticket and check all tickets status.

But i m unable to add the same in my colleague's Teams app, where i want to check, if he can raise the ticket from MS Teams itself, without opening JIRA.

Patrick Schüßler _yasoon_ · Answer

Hi @kbrady

Thanks for your question. I work for yasoon and we develop an integration called Microsoft 365 for Jira, which may provide the feature you are looking for.

I can highlight the following features here:

- Create support tickets within Microsoft Teams: Create support tickets from Microsoft Teams (yasoon.com)
- Start a chat with internal or external customers/ colleagues in Jira: Microsoft Teams: Start a chat in Jira (yasoon.com)

Here you find the a related use case video: Demo: Microsoft 365 for Jira – IT service management use case - YouTube

As you can see there are many features, which are useful working with Microsoft 365 and Jira.

Let me know if you have any questions or directly book a demo right here.

Cheers,

Patrick

Jack Brickey · Answer

Hi @kbrady , have added the Jira addon in your Teams application? See if this link works - https://teams.microsoft.com/l/app/aa183fd9-7104-46c4-af9f-9ee9b81d717e?source=store-copy-link