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Attributes not displaying in issue view

Robi_iybow8

Hi everyone,

We have a Rooms set up in Assets, with Buildings and Floors assigned. However, when we have a job, the rooms/floors/buildings can be searched and added, but the Floor/Floors attribute does not appear (ie the gym meeting room does not state that it is on the first floor of the gym).

Screenshot 2023-08-25 114929.png Screenshot 2023-08-25 115918.png Screenshot 2023-08-25 120202.png Screenshot 2023-08-25 115932.png

I have tested multiple different browsers to no avail. Any ideas as to why it isn't behaving? We did have it working on a test project a while ago but that has long since been deleted.

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Wouter van den Berg_xzpt7s

Hi @Robi

Where do you want it to appear? In the issue detail view in the same object customfield? If so, please add your filter scope and issue filter scope.

Update: just read you want to show it in the issue detail view. Please attach your filter scope and issue filter scope so we can see what could be wrong.

Robi_iybow8

Hi @Wouter van den Berg , sorry extremely new to Jira. Is there a simple guide to AQL (it's why I have left it blank as I couldn't find something to be simple).

We'd like the floor (ie Gym Ground Floor, Gym First Floor to appear under the areas themselves). There's 133 rooms, over 35 differently labelled floors in 19 separate buildings.

Thanks for your help!

Wouter van den Berg_xzpt7s

Hi @Robi

No worries and even without the scope this field should display the attributes as you set them in the attribute view of the customfield. In your last selection field of the customfield it says "Display these attributes..." Delete Floors there and leave only Floor.

And to make it a bit more sound I'd change Filter scope (AQL) to "objectType = Rooms" (without "").

In fact: looking at it now I can see some previous attributes that aren't there anymore (or I can't see the full list of attributes). Best thing to do is remove everything in:

Allow search filtering by these attributes* and Object attributes to display on issue view

And then re-add all of the attributes you want to search and display.

Robi_iybow8

Hi @Wouter van den Berg , unfortunately when I put that AQL in (objectType = Rooms), no rooms appear anymore. And when I delete Floors, there's still unfortunately no change.

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