Email Handler Query

Arun Veluchamy

Hello Team,

I've set up an email handler for a shared Outlook mailbox. Currently, whenever an email comes in, it's automatically converted into a Jira ticket. However, I still need to keep a copy of the original email within the shared Outlook mailbox as per my requirements. Is there any feasible solution available to address this requirement 

 

Mohanraj Thangamuthu

Hello, Good day. Its not possible disable deleting the email's. Please refer the document.

 

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/#Configure-additional-mail-servers

 

 

• Jira scans email messages received in your

• account's inbox. With an IMAP server, you can specify a different folder to scan.

• If Jira successfully processes a message, it deletes the message from your mail account or file system. If a message is not successfully processed, it will remain in your mail account or file system.

As a workaround, you can create a separate folder in outlook and then create a rule to create a copy of the email's to separate folder were Jira will not scan. Thanks