Different screen depending on one first field

Question

Hi everybody,

context: we created a "Cost Request" issue type, used for internal purchase orders and cost tracking in general.
This issue type has its own screens, screens scheme, etc.
With a global loop we've created an Action, so that any developer working on a Jira issue can quickly click "send cost request" from the Action menu. This opens a customized screen with all the fields that need to be filled in, and finally creates the "Cost Request" issue.

Problem: I'd like to have one field appearing first, asking the user to choose between option 1 or 2.
I'd like a different screen to open, with different fields depending on the chosen option.
e.g. If I choose option 1 I have to fill in the fields x,y,z, with option 2 x,j,k.

Would it be possible to have something like this? If so, how?

Thank you very much,
Alex

Alex Larini · Answer

Hi Bailey, thanks for your reply.

I have checked the forms but I think I would need to have Jira Service Management to be able to use them as explained in the documentation you linked.

We don't use it, and the only forms I can find are in Issue settings/Forms but are then called Data Connections.
It seems to allow me to connect to an external form (e.g. Google Form, even thought I tried it and it doesn't work because it doesn't return the result in Json), but not to create one like in the docs.

Would you have any other suggestions...? Thanks!

Bailey Hecksel · Answer

Alex, you're probably looking to build a form. You can use "sections" in the form and set conditions to hide or show those sections depending on the selection of a previous field. You can find more info on forms here: https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/

Hope this helps!