How to get the "manager" user property with Automation

Philipp Sander

We have just added Atlas to our instance and can now sync the manager of a user from Azure AD to the Atlassian User profile. That works like a charm.

Now I am trying to set up an Automation with which I can fill an issue field with the manager of the user that has created the ticket. That generally shouldn't be a problem, but what I am missing is the smart value to do so. Through the documentation I have tried to guess the smart value, but to no avail. It doesn't include the one I need to access this property

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/

Can anyone help?

Bill Sheboy

Hi @Philipp Sander 

To learn if a field is supported by automation rules, and learn its smart value, please use the how-to article below.  Essentially you identify an example issue with your field, call a REST API function to list the fields, and search for your field on the page.  If you find it, it is supported.

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

I suspect this type of field is not supported out-of-the-box as it may be dynamically returned.  A possible work-around for that is to check if there is a REST API function which can return the field, and then call that from the rule with a web request.

Kind regards,
Bill