Participants in CC

Question

Hello

We have an instance of Jira Service Management. When a customers sends in a request by email, all in CC is correctly added as participants.

When the agent make a reply inside Jira, all participants receives an email.

However it is only the participants email that is visible. Is it possible to have one email generated to the reporter and the participants added as CC? Visible to all in the email.

Matthias Gaiser _K15t_ · Answer

I was about to say that 😁. Jira Service Management ensures that the response is shared with everyone else.

PS: Feel free to accept my answer so that others know what helped you.

Jira Administrator_biro57 · Answer

It seems ok.. by replying everybody is getting an email.

Then the also shared with is great.

Jira Administrator_biro57 · Answer

Thanks.

I was hoping for everyone in participants to be able to apt in to the ticket. E.g. just by using reply all on email.  The customers only uses email.