How to add a new Issue type to the epic hierarchy

Manju_eelc2d

Hi everyone,

I created a new Issue Type "Request" and would like to add this new type as a child-issue option in the Epic-issue, so that the user has one more issue type option (=Request) to choose from besides the predefined options: task, story and bug:



I already checked the "Issue type hierarchy", but this doesn't seem to be the right admin page since it didn't list the types "Bug" and "Task" (which is shown above in the dropdown).

Where is the parent-hierarchy of "Epic" (to its children: Task, Bug, Story) defined, and can it be extended by additional Issue Types?

Thanks!

Trudy P Claspill

Hello @Manju 

The default issue hierarchy has three levels

Epic
|-- standard level issue types (i.e. Story, Task, Bug)
    |-- subtask level issue types

When you create a new issue type you can create it either at the standard level or at the subtask level.

After creating the new issue type, if you want to use it in a project then you have to make sure that issue type is part of the Issue Type Scheme that is used by that project. I am guessing that is the step you have not completed.

Go to Project Settings > Issues > Type. That should show you a screen similar to this:

If you don't see the Request issue type listed there then you will need to click on the Actions button and select Edit Issue Types, and add the new issue type to this scheme.

 

Note that if this scheme is used by more than one project, the new issue type will become available in all projects that use the scheme.

 

This all assumes you have created the Request issue type at the "standard" level, and that you are using a Company Managed project.