I'm trying to configure an email automation for release management, facing issues with placeholders.

Question

So whenever a new release takes place, I want to schedule an automated email informing the receivers regarding the new release.

The email will consist of the release version, linked issue ids and respective issue description.

The email is being triggered but none of the placeholders are working.

I have gone through the documentation and couldn't find a suitable solution.

Below mentioned are the email automation details:

(Note: placeholders suggested by ChatGPT)

Triggered when: Version released

Email Subject: Released: {{issue.fixVersion}}

Email Body:

Hello,
This is a notification for the release version {{issue.fixVersion}}.

Linked issues:
{% for linkedIssue in issue.links %}
- {{linkedIssue.inwardIssue.key}}: {{linkedIssue.inwardIssue.summary}}
{% endfor%}

Regards,

Also attaching the automation triggered email -

Mayuresh Ganbawale · Answer

Thanks for the reply Bill. Will check it out!

Bill Sheboy · Answer

Hi @Mayuresh Ganbawale  -- Welcome to the Atlassian Community!

I respectfully suggest not using a bot to answer such questions.  Using automation for Jira rules requires learning and experimentation.  And often the specific context for your Jira site will not match a generic solution.  It is often better to review working, example rules in the template library or search the Atlassian community for similar scenarios.

Please ignore what the bot described for iterating the "linked issues".  Instead you may try using a JQL statement to gather the issues for the related version, load them with the Lookup Issues action, and then provide those in your email.

Please look here to learn more about Lookup Issues: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

Kind regards,
Bill