고객이 서비스요청을 할때 요청 내용(설명)을 양식으로 미리 제공할수 있습니까?

Question

고객에게 설명란에 양식을 미리 제공하여
양식을 토대로 수정 및 입력하여 요청을 하길 원한다.

가능합니까?

Joseph Chung Yin · Accepted Answer

@박성민(학해) -

Can you clarify on what you meant by providing the FORM in advanced in the Description field?

Are you trying to create a template setup for users when they populate the Description field?

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Joseph Chung Yin · Accepted Answer

@박성민(학해) -

Thanks for your update.  Out of the box it is not possible.  You have the following options to achieve your ask -

1) Use existing "FORMS" configuration to create a form and map your form's element to the description field.  User will use the FORM to create JSM issues via the portal.  Here is the reference link on FORMS component associated with JSM out ot the box - https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/

2) Take a look at the paid add-on "Scriptrunner for Jira" and use their "Behaviors" component -

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1228522/behaviours-scriptrunner-for-jira-cloud?hosting=cloud&tab=overview  (this add-on required that you have the Scriptrunner for Jira add-on installed first)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.