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Show only last e-mail reply in comment + exclude person who caused action in automation

Maartje Vos · 2023-08-22T07:58:03+00:00

Hi, I have two questions: * When a customer replies to a public comment by e-mail, the whole e-mail conversation will be added as a comment each time. Is it possible to only add the (latest) e-mail reply of the customer as a comment? * We created an automation to send the customer an e-mail with all comments when a new…

Maartje Vos

Hi,

I have two questions:

When a customer replies to a public comment by e-mail, the whole e-mail conversation will be added as a comment each time. Is it possible to only add the (latest) e-mail reply of the customer as a comment?
We created an automation to send the customer an e-mail with all comments when a new comment is added. However, the person who triggered this event (so the customer that sent an e-mail which is added as a comment) also receives this e-mail. Is it possible to exclude the person who caused the addition of the comment from this e-mail (like the "Exclude person who caused the action" button at customer notification)?

Thanks!

Maartje

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