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I this possible to restrict the duplicate linking by automation rule

V N Raju Raju

Have to restrict the duplicate issue linking, If the child issue type has the value in a particular field (This field value got from a previously linked parent ticket). I wrote an automation rule for this and it deleted the previously existing issue link also. Please help me with this.

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Bill Sheboy

Hi @V N Raju Raju

For a question like this, please post images of your complete automation rule, including details of all actions / conditions, and of the audit log details showing the rule execution. Those will provide context for the community to offer suggestions.

Until we see those...

Automation rules run (i.e., trigger) after something happens. They do not restrict issue changes, although they can undo/reverse them (e.g., delete a duplicate link). You may want to investigate if there are workflow validators possible to do what you ask.

Kind regards,
Bill

V N Raju Raju

Hi @Bill Sheboy

below attachments are the automation rule-related screenshots. This automation rule deletes the previously existing issue link also. My requirement is to restrict the duplicate linking or delete the triggered duplicate link Unlink 1.JPG Unlink 2.JPG Unlink 3.JPG

Bill Sheboy

Thanks for that information. Please clarify: what is not working as you expect, as the rule seems to have removed the link?

V N Raju Raju

Hi @Bill Sheboy

This rule deleted all "is part of" type issue links. My requirement is not to remove every first linked ticket.

For example, the first time I linked the ST-286 and ST-285 with the "is part of" link. At that time I got the Fix versions field value in ST-286. Later I linked ST-286 and ST-290 with the same "is part of" link.

In this case, this rule has to delete the second time link only (between ST-286 and ST-290).

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