How do I check if users have access to each product?

Question

Hello folks,

I would like to automate the process of removing access to each product according to the user's last active date. (The automation process is implemented with Google apps script.)

https://developer.atlassian.com/cloud/admin/organization/user-last-active-dates/
I was able to get the user's last active date by following the steps in the link above, but it seems that it can also get the last active of some products that has already been deleted.

So, in order to make a list of users whose access is to be removed by product, I think we need to put in a process to check if the user has access to each product.

https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get
Using this API, it seems that we can get "product_access".
There is no error, but the data content is empty and no information could be retrieved.

{ data: [], links: { self: 'https://api.atlassian.com/admin/v1/orgs/{orgid}/users' } }

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get
Using this API, I was able to get users information, but there was no "product_access" information in it.

How can we solve this problem?

Thank you,

Alex Kiselev _Itransition_ · Answer

Hi All,

As far as I can see - we have the same issue here.

In case user accessed the product - product_access contains the product and last access date.

In case user has never accessed the product - there is no data in the product_access section about this product.

So in case user has access to Confluence and never accessed Confluence - we won't have information that it has access  to Confluence via this method.

Could you share your solution|workaround if any ?

Thank you.

Carla_23aau5 · Answer

same problem ... 
But then I checked in the managed accounts(go admin menu > Directory > Managed accounts menu) menu, and it says
access was not set.
I'm guessing that if you allow access for each application, there will be a product access value.

Patricia Modispacher _k15t_ · Answer

Sorry for the late reply, was on sick leave. 
Hm, are you sure your script is using the correct authentication method (e.g., OAuth, API token) @Sam ? Confirm that it has the required scopes to access user and product data.