Inviting users to a project

Question

Hi team,

When our project admins use the 'Add People' function within a project to invite a new user I was under the impression that, after the site admins approve, these new users automatically get added to the project where they were requested. I've just had an example brought to me where this is not happening.

Have I missed something or would the project admins need to essentially repeat the process (Project Settings > People > Add People) once the request has been approved. Do they get notified when the request has been approved?

Chris F · Answer

Hi Prerna,

Thank you for the welcome and getting back to me.

Apologies I should have said, this is when inviting users to a company managed project.

There wasn't an error message being encountered, but when the project admin went to check the Project Settings > People page after I have approved the requests the users weren't there, and had to be added.

Prerna Sony · Answer

Hello @Chris F ,

Welcome to Atlassian Community !

Could you please elaborate whether you are adding people to team managed or company managed project ?

Additionally, could you please share the screenshot of error/warning the users are seeing while trying to access the project.

Also, you can refer, Control how users get access to products

BR,
Prerna