why i can not see my past content through your webside after my account was re-activated

Question

Hi, your system people re-activated my account, but when I logged in to my account, it is a blank account and does not show my content in the past. I have not used it for about 2-3 months. However, your App on my phone still shows my previous contents and I can post my new stuff on my project. My issue ticket number is CA-2502352. It was said everything was restored from your cloud.

Thanks.

Larry

Larry Han_dk22h4 · Answer

Andy, it was a my mistake. The account you reactivated was a different account from the one I logged in on my phone. Thank you so much for your support. I also emailed your reply (JST-906992). Please consider the case(s) closed. Thank you everyone! Larry

Andy Heinzer · Answer

Hi @Larry Han

I can see that the site was reactivated.  From looking into the account, it appears that this was a free plan site that reached the 120 day product inactivity limit that we have for Free plans.  If that's the case, there is a chance that this product data was deleted.  For free plan sites, we will not keep these indefinitely, and when they are not used for a long period of time the products can be deactivated.

I created a technical support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-906992

If we can get your data access approval in that case, we should be able to investigate this further.  If the data was deleted, then I wouldn't expect you to have access to it in the mobile app.  So that part is still a mystery, but I'd suggest following up in that case so we can learn more here.

Andy