Jira & ServiceNow Integration for CAB

Cricket Williams

We currently use ServiceNow for our Change Approval Board (CAB) process for network changes. A change request is created in ServiceNow and those requests are then reviewed on a scheduled basis by our CAB.

 

We want to incorporate our software releases which are managed in Jira Release. Has anyone integrated Jira Releases (Fix Versions) with SNow?

Mathieu Lepoutre _Exalate_

Hi Cricket

 

Its my understanding that Exalate would be perfect for a use-case like this. It is an integration solution that provides robust syncronization capabilities and you can granuarly decided what you want to send to the other side and how you want to apply receiving information. I have been using it for quite a while and it instantly jumped in my thoughts reading this post. 

You can decide what you want to send over, this includes but is not limited to the Fix Versions, and then you can apply that in Snow however you want. I will add a youtube video , feel free to book a demo with us for more information.

 

Thanks, hope you have a great day