Customise JIRA CSAT

Chris Milton

Hi all,

Is it possible to customise who receives a Customer Satisfaction survey from JIRA? At the moment our organisation has this switched off, and I am advocating for it being turned on, however there is reluctance because we do get a lot of tickets from the same people, and are conscious of peppering them with CSAT surveys after every ticket.

Could I limit it by customer etc.?

Thanks,

Chris

Dan Breyen

Hi Chris, the answer to your question right now is "No"as it's an 'all or none' type of thing.  Granted, if someone continues to get surveys, I would think they might get tired of answering.

  I do see someone has submitted a suggestion on Atlassian's Jira site to put some configuration around this.  Here's that ticket: JSDCLOUD-5691.

I would suggest to vote for and watch it for further updates and hopefully with enough votes, it'll be implemented.  I just did the same.

Hope that helps.