nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Status Overview chart show incorrect issues count compared to a manual filter on the same project

GA_8r1s4l

I have a team-managed project.

Recently the "Status Overview" chart where it show a pie chart with details on how many are done, todo etc. It shows incorrect issues count compared to a manual filter.

Please note: no new issues were added or removed. I have explored any possibility of issue deletion or so, but nothing like that (cos manual filter show the correct issue count fine).

Attached is a screenshot of the above issue. This issue is causing confusion with status report for the projects i am sending (and having to work out manually which isnt the point of have the dashboard setup). Please help.

issue with jira count.png

Accepted answers

Joy Chopra

I was facing the same issues today and I think I found the reason for my case. For the status overview page, Jira gets the following 2 sets of issues

all open issues
all done issues which were changed within last 2 weeks.

It does not get all issues in the project since the beginning, which is what I was expecting and got confused.

Here is the JQL that they send to backend.

"project = '<project_id>' AND (statusCategory != Done OR 
(statusCategory = Done AND statusCategoryChangedDate >= -2w))"

You can find this in the network tab using developer tools of the browser. The API path is

rest/gira/1/?operation=SummaryPageData

All comments

Jack Brickey

Hi @GA , most often the reason for something like this is that the underlying queries are different between the two. Can you confirm that the filters for the gadget and the advanced search are simply based on the project and nothing else

GA_8r1s4l

Hi Jack, I am not using any gadgets for the above. This pie chart mentioned above is the default that came i found under the 'Summary' tab/section when a team-managed project was created.

I have included a full screenshot hoping to give a visual context.

Joy Chopra

I was facing the same issues today and I think I found the reason for my case. For the status overview page, Jira gets the following 2 sets of issues

all open issues
all done issues which were changed within last 2 weeks.

It does not get all issues in the project since the beginning, which is what I was expecting and got confused.

Here is the JQL that they send to backend.

"project = '<project_id>' AND (statusCategory != Done OR 
(statusCategory = Done AND statusCategoryChangedDate >= -2w))"

You can find this in the network tab using developer tools of the browser. The API path is

rest/gira/1/?operation=SummaryPageData

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud