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Can I have a rule to automatically set up the Major Incident toggle based on the priority input ?

Flaviu Dan_karvuu

I want to create a rule so when an incident is created and the priority is Highest, the Major Incident toggle would be automatically switched on. Is this possible ? I tried to find the Major Incident toggle so i would use it in the rule .. but it seems it just isn't there.

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Sebastian Krzewiński

Hi @Flaviu Dan

How look relation between Incident and Major Incident and when it is set up?

Flaviu Dan_karvuu

not sure i understand what you mean

Flaviu Dan_karvuu

for a better understanding, my question is related to this topic

https://community.atlassian.com/t5/Jira-Service-Management/Major-Incident-Toggle/qaq-p/2025801

Sebastian Krzewiński

Now I understand. Major incident is a value in custom field.

You can create a rule like that:
1. When - issue created
2. Condition - priority is Highest
3. Edit issue action - choose field where you will set value "Major Incident"

Sayed Bares [ServiceRocket]

@Flaviu Dan Go to your automation and in your Edit issue fields action, use advanced mode and paste this:

{
"fields": {
"Major incident":"MAJOR_INCIDENT"
}
}

This way automation will mark Major incident as true based on how you have set up your rule.

Mikel Whipple

Any idea how you would do this in the inverse?

Major Incident is toggled to "on"

Set priority to Critical

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