Hi,
I try to search cannot find the On Hold selection.
Only Pending can select
May advise where can i set for the On hold selection?
Thanks.
@CWS Sau Wen Chong -
Welcome to the community. You are referring to workflow statuses. What you are seeing is the out of the box WF.
To have a status of "On Hold", you will need to customize the WF used for your JSM project to add in the new workflow status of "On Hold", configure the incoming/outgoing valid statuses properly, then publish the change for the WF to complete the setup.
Please review the following reference links on WF customizations -
https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-workflows/
https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Viasat Inc.
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