Gliffy gives an empty page when editing existing diagrams

Question

I recently started a free plan but I've been using Confluence and Gliffy for years in enterprise environment. After saving and publishing a diagram, opening an existing diagram gives an empty page, a big, white, empty page.

It seems that it cannot load the diagram (any existing diagram).

I tested it with Chrome, Firefox, restarted both, rebooted my laptop. The problem remains the same. I also created a copy of the page with the diagram but opening the backup's diagram gives the same empty page.

I can see some similar, older (e.g.: from 2017) issues in the search but they are marked as "resolved" but this issue for me doesn't go away.

I also tried to add "gliffy" to the tags but this did not work either. Disappointing.

Any help is appreciated.

Norbert Murzsa · Answer

Hi Samie,

Thanks for the advice.

I forwarded my issue with Gliffy to the Gliffy support team.

See what they say.

Kind Regards

N

Samie Delebo - Your Gal at Gliffy · Answer

Hi @Norbert Murzsa !

That is disappointing — I'm sorry you're having a hard time with Gliffy today.

Would you please email our support team at support@gliffy.com?

Thank you!

Samie