What determines how many users I'm billed for?

Question

Hello,

I have Jira on cloud with a few different products. For the whole company, we have 50 users. We also have some add-ons, but we only need a few people to have access to these. I have used the Global Permissions to define the subset of users who need access to the add-ons. Let's say 5. However, when I go to billing, I still see 50 users next to the add-on.

Is this the correct approach, but the user count won't update until the next billing period?

Thanks,

Ryan

Fernando Eugênio da Silva · Accepted Answer

@Ryan Willms

When you're add an add-on in your site, even only a few users will be able to use this add-on you will be billed by all users in your current site affected by add-on.

It means the following: If you have 50 users billed, but you installed and add-on and only 10 users really needs to use this add-on. You will still be billed by 50 users.

Check more details here: Understand billing for cloud apps | Atlassian Support

Joseph Chung Yin · Accepted Answer

@Ryan Willms -

I agreed with what @Fernando Eugênio da Silva stated, add-on user licenses are based on your Jira/JSM envs billed users seats env.

So, if your Jira/JSM is billed for 50 users seats, then your add-on is billed for the same seats allocation regardless if only 5 out of 50 users are using a add-on or not.

This is why we use the need determination of acquiring add-ons for our envs, thus we can conduct the proper add-ons mgmt.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.