Check if an email in a free text field has a Jira account

Orly Dahan

Hi,

I have a free text field that is filled in with an email address.

I would like to check with Jira automation if the email is also a user in Jira, and if iit is, to change the reporter field according to this user.
I managed to update the reporter, but I could not find a way to verify that the email has a Jira account.
If the email does not have a Jira account. an error message pops up in the automation.

Please advise

Trudy P Claspill

Hello @Orly Dahan 

First addressing

If the email does not have a Jira account. an error message pops up in the automation.

You can't have a pop-up error message for an Automation rule. Automation rules by their nature are not interactive (excluding manually triggered rules which also allow for prompting for input). You could use a Log action to log a message to the Audit Log for the rule execution, but you can't pop-up a message for a user to see in real time.

I don't have an answer for how you can check if the email matches a Jira user. I don't think there is any automation action that you can use for that, unless you want to use the Send Web Request to access the Jira REST API to try to get the information.