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Users not receiving email notifications

Melissa Cross_vksalk

Good afternoon,

I have noticed on a previous post that sometimes emails can bounce due to certain errors for certain email addresses on a domain.

Can ours please be checked to see if there are any bounces as we have received a few reports of users not receiving email notifications?

Thanks

Mel

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Melissa Cross_vksalk

The previous ones I have seen where checked by Angélica Luz ATLASSIAN TEAM but were a few years ago

Utkarsh Singh

Hi @Melissa Cross You're right. Once Atlassian receives a bounce for emails, further emails from Atlassian side are stopped.

Can you please share the email addresses here so that I can remove the bounce records for them?

Melissa Cross_vksalk

Hi @Utkarsh Singh

Thank you for your response.

Are you able to check what bounces are there from the domain?

I don't really want to list users email addresses on a public forum.

Thanks

Mel

Utkarsh Singh

Hi @Melissa Cross I can understand. I can check for the domain but I don't have the domain details too. Can you please help me with that?

Also, if you are fine, can you please also share the number of users not receiving emails.

Melissa Cross_vksalk

Hi @Utkarsh Singh

The domain is dfsgroup.atlassian.net

At the moment, there is at least 5 users I belive, but could be more.

Thanks

Mel

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