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Adding attachments through Jira API when creating tickets in JSM

Mayur Gaikwad/Tech PMO

How to attach document or file as an attachment when creating ticket in JSM using REST API’s

we have a requirement wherein user want to use whatsapp as an interface to raise ticket and when using this as a medium he wants to attach local files/snapshots when creating ticket

Accepted answers

Mayur Gaikwad/Tech PMO

Hi @Marcus Jones @Thanks for the response. Is it not possible when creating an issue itself. This seems to be for the ones where request is already created

All comments

Marcus Jones

Hi Mayur,

The attachment API URL is

https://<yourinstance>/rest/api/3/issue/<IssueKey>/attachments

You need to make sure you have the header:

X-Atlassian-Token = no-check

I'm using power automate to enter the File Name and the Body/Content of the message as in the image below:

Mayur Gaikwad/Tech PMO

Hi @Marcus Jones @Thanks for the response. Is it not possible when creating an issue itself. This seems to be for the ones where request is already created

Marcus Jones

Perhaps another community member can answer that. This works for me since I am creating the ticket in the same workflow and then using the Key for the just created ticket to call the attachments API and add the attachment. So it actually ends up being two calls. one to create the ticket and one to add the attachments.

Mayur Gaikwad/Tech PMO

Ok that also sounds good. Let me try

Mayur Gaikwad/Tech PMO

@Marcus Jones can you guide how can I test this using POSTMAN

getting 415 error when in body i'm passing below details:

{

"filename": "Dynamic label change.PNG"

}

Yogendra Singh Thakur

To use Jira-SD's REST API for attaching files and it is possible when creating an issue itself, follow these steps:

Upload the files and save them as temporary attachments. Refer to the documentation here https://docs.atlassian.com/jira-servicedesk/REST/5.7.0/#servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile
Create an issue using the IDs of the temporary attachments provided by the `/attachTemporaryFile` API. Include these IDs in the "attachment" field, for example: `"attachment": ["4786e3a5-52be-4d5b-bf3d-5f53e54f4559", "1187b2b7-8a75-4eac-88b2-b6e43129ef5c"]`.