How to integrate existing JIRA site with other products

Question

Hello there,

We're exploring the possibility of utilizing Atlassian products in our company and I was wondering if there's an easy way to integrate our existing JIRA site/page, with Atlassian Service Desk? When I try the sign up/log in option, it tells me that our site is already in use and ideally I'd like to use the same page for all products, if possible. Unsure if I'm explaining myself but hopefully someone has a solution for us!

Thanks.

Nic Brough -Adaptavist- · Accepted Answer

Welcome to the Atlassian Community!

Atlassian's Service Desk software is Jira!  To "integrate" it with another Jira, you can either use the same Jira, or create an application link from a different one to the existing one.  Ideally, use the same Jira system, all the data lives in a single system this way.

Aron Gombas _Midori_ · Accepted Answer

You can absolutely use the same site for Jira Work Management, Jira Software and Jira Service Management (the new name of Service Desk).

These are separate products that you can simply subscribe within the same site!

To get started, go to the cog icon in the top right, then "Billing". You can see your current subscriptions here.

Joseph Chung Yin · Accepted Answer

@Alex Recinos -

Welcome to the community.  If all of your products are under the same site, then you should be able to integrate them between each other.  JSM sits on top of Jira.  I agreed with two other community leaders comments.

Note:  Each product's licenses are different.

Take a look at the following reference page - https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#overview

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.