nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Using Variables in Canned Responses

Oliver_Schreder

Good morning

I have been using Canned Responses for a while now and I love the speed they add to responding to my customers. I primarily use the {{issueReporter}} Variable but I recently got to thinking - how do I make it so it will @Tag them aswell please?

Accepted answers

Marc -Devoteam-

Hi @Oliver_Schreder

Unfortunate you can't, not in caned responses.

I would raise it as an issue at Atlassian, see if this is possible to implement

You can mention participants in a external comment, but not requesters (customers) directly.

There is an open issue for this topic: https://jira.atlassian.com/browse/JSDCLOUD-1476

All comments

Marc -Devoteam-

Hi @Oliver_Schreder

Unfortunate you can't, not in caned responses.

I would raise it as an issue at Atlassian, see if this is possible to implement

You can mention participants in a external comment, but not requesters (customers) directly.

There is an open issue for this topic: https://jira.atlassian.com/browse/JSDCLOUD-1476

Oliver_Schreder

That's a shame. Thank you for the response and information.

Berik Irgebayev

I was also searching for this information. Thanks, now I know.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management