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How can I change the author of a comment in JIRA? (Customer author)

firas.amer

I need to change the customers names to 'anonymous' name, I can change the reporter field which is OK, but I need also to change the comments under "Activity"and remove the name of the customer/reporter (Alfa/Beta to Anonymous or whatever name which is un-identified …)

Accepted answers

Patrik Korovsky

Hello @firas.amer

JIRA does not inherently provide a function to change or make the comment author anonymous. However, you might consider a workaround:

Set up an automation that duplicates the comment.
Delete the original comment, ensuring notifications are turned off.
For the automation, you can specify an actor for the comment, such as an 'anonymous' user that you might create specifically for this purpose.

It is crucial to note that deleting comments could introduce potential problems. I strongly recommend performing comprehensive tests before implementing this on a wider scale.

Best regards.

All comments

Patrik Korovsky

Hello @firas.amer

JIRA does not inherently provide a function to change or make the comment author anonymous. However, you might consider a workaround:

Set up an automation that duplicates the comment.
Delete the original comment, ensuring notifications are turned off.
For the automation, you can specify an actor for the comment, such as an 'anonymous' user that you might create specifically for this purpose.

It is crucial to note that deleting comments could introduce potential problems. I strongly recommend performing comprehensive tests before implementing this on a wider scale.

Best regards.

Rudy Holtkamp

Hi @firas.amer ,

Short answer, you can't. You can only post comments with the user you are logged into.

You can however use Automation for Jira to remove and reapply the comment and add the reporter name into the comment itself. The comment author will be 'Automation for Jira', but within the comment you can post something like this:

Use in the automation rule this in the action 'Comment on issue':

*Anonymous}* on {{comment.created}}
{{comment.body}}

firas.amer

Thank you very much Rudy, I will try that and see.

firas.amer

Thank you very much Patrik, I will try that and see.

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