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Workload report showing 100% even without a single record

Zaldy Parian

Hi,

Our team created a report for First Response broken down by priority (i.e., P1, P2, P3, and P4).

The graph show correct data. But the summary total above and list below show P1 and P2 as 100% when there is no record for P1 and P2 during the selected date range?

How can I show 0% in the summary and the list if now data returned in the filter?

Thanks,

Zaldy

Accepted answers

Rudy Holtkamp

Hi @Zaldy Parian ,

If no issue has breached the SLA then you have a 100% score to meet the SLA requirement. (Which might be a flaw in your/Atlassians logic, I don't want to debate that here). So you might want to use a serie with the absolute value instead of the percentage.