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One of users in our domain can't receive notifications from Jira

Tomasz Kamola

Hello,

One of our users can't receive Jira notifications. He is added to project as a customer, and rest of his notification group receiving e-mails normally.

We were checked GMail filters, blacklists, logs, Jira groups, roles, e-mail address correctivity and everything seems to be ok on our side.

Is there possibility that any of e-mail addresses from our domain was added to suppression list and receiving e-mails from Atlassian tools is denied for him?

Thank you in advance for any help.

Accepted answers

Bailey Hecksel

@Tomasz Kamola This sounds like something you'll likely have to reach out to Atlassian Support for.

All comments

Bailey Hecksel

@Tomasz Kamola This sounds like something you'll likely have to reach out to Atlassian Support for.

Sue Lund

You've probably already checked, but is it in his junk mail folder, or could he have a rule setup that is filing the emails in error?

Tomasz Kamola

Actually I've written to Atlassian Support and it's caused by suppression list indeed, but thanks

Tomasz Kamola

Thanks for suggestion

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